Return Policy
Last Updated: May 7, 2026
Return Policy for the US
This Return Policy applies to physical products purchased from NuumiPet / The Pawesome LLC through *.nuumipet.com, including CalmiCollar.
30-Day Money-Back Guarantee
Physical products, including CalmiCollar, are covered by a 30-day money-back guarantee measured from the date of delivery.
To request a refund, contact support@nuumipet.com within 30 days after delivery. Please include your order number, the email address used at checkout, and the reason for your request.
Return Requirement
Unless otherwise required by law or expressly approved by our support team, the product must be returned to qualify for a refund. Returned products should be returned with any original packaging that is reasonably available. Normal use during the guarantee period does not automatically make a product ineligible for return. We may reject a return if the product is damaged because of misuse, abuse, unauthorized modification, improper storage, or other use outside the product instructions.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or materially different from what was ordered, or unless otherwise required by law.
If we provide a prepaid return label, the return must be shipped using the carrier and label we provide.
Damaged, Defective, Missing, or Incorrect Items
If the product arrives damaged, defective, missing, or materially different from what was ordered, contact support@nuumipet.com within 30 days after delivery. We may request photos or other information to verify the issue. If approved, we may provide a replacement, refund, or prepaid return label.
How To Request a Return or Refund
- Email support@nuumipet.com within 30 days after delivery.
- Include your order number and the email address used at checkout.
- Wait for return instructions before shipping the product back.
- Ship the product according to the instructions provided by our support team.
After we receive and review the returned product, approved refunds will be issued to the original payment method. Please allow up to 8 business days after approval for refund processing. Your bank or payment provider may require additional time to post the refund.
Subscription Orders
Each subscription shipment is treated as a separate order for refund purposes. A refund request applies only to the shipment for which the refund is requested. Refunds do not automatically cancel your subscription. If you also want to stop future recurring charges, you must cancel your subscription separately under our Subscription Terms.
Non-Refundable Items
We may not refund:
- Products returned after the 30-day period;
- Products damaged by misuse, abuse, unauthorized modification, or improper storage;
- Priority shipping or expedited shipping fees, if any;
- Digital products, except where a separate digital-product refund policy expressly applies.
Email: support@nuumipet.com
Phone: +1 (727) 632-3700
Address: 2333 Brickell Ave D1-46, Miami, FL 33129